Only Blue Skies through Fresh Eyes: London International Airport

It’s a bird, it’s a plane, it’s… yes in fact it is a plane, taking flight from London International Airport (LIA). SWOTC summer intern, Loes Borgijink, had the exciting opportunity to bring fresh eyes to LIA’s new improvements, and got firsthand insight of what these changes mean for current and future passengers.   With a prime emphasis on enhancing customer satisfaction, LIA has extended their services to deliver greater value and bring their customer service experience to new heights.

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