Eva brings 20 years of experience as a facilitator, moderator, workshop designer, and presenter, working with the public and private sectors, and assisting clients in improving their overall performance and bottom-line results. Equip yourself with the tools to develop and effectively manage an internal Revenue Management program.

You've likely considered how your brand appears to potential customers, but have you ever thought about your brand as an employer? Conner Galway will teach you how to think outside of the box when showcasing job opportunities to ideal candidates!

Erica Marchand understands what it means to wear many hats as a small business owner and has successfully grown a social media following of loyal customers.

Learn how you can effectively communicate the value of working in tourism, the benefits your business offers, and how having the right human resource strategies in place to effectively attract and retain employees is critical.

As we emerge from COVID-19 and rebuild traveller confidence, the policies you post to your website could sales. During this session, you'll hear examples of excellence and inspiration with refund policies, accessibility, sustainability and DEI.

Practices to keep previous customers engaged in ways that entice them to return year after year and ensures 'they want to come back' when it is safe to do so.

To help us navigate burnout, Duncan So, Founder & Executive Director at The Burnout Clinic hosted a 1-hour virtual workshop to address how to identify burnout, creating psychological safety in the workplace, how to effectively communicate and navigate conflict with employees, apply active empathy skills, and emotional state control in fast-paced/crisis situations.

Darian Kovacs, founder of Jelly Digital Marketing & PR and representative from eLearningU, provides information about standard operating procedures for how to handle negative issues online, how to be proactive and reactive during sensitive periods with a plan that can be shared and implemented across all your staff, and additional resources.